As more and more people are now working or studying online, there is a growing need for online meeting apps. One of the most popular and proven services for this is Zoom.
With Zuum you can hold online meetings with your colleagues or hold online classes. It’s a very handy program with many different functions for meetings.
However, despite all its convenience, you can still face some problems with Zoom. One of the most common and unpleasant errors is “your Internet connection is unstable”.
What is the error “your Internet connection is unstable” in Zoom
This is an error where Zoom cannot establish a reliable connection to your ISP. And this doesn’t allow you to have a stable connection to the network. Sometimes the computer may even disconnect from the Internet and give the error “Unable to connect” with error code 5003.
Among the most common causes of the error “your Internet connection is unstable” :
- Weak WiFi connection because the device is far away from the router or your router has a very weak signal.
- Your network equipment is outdated or needs to be updated.
- Problems on your ISP’s end may also be the cause of the poor connection.
- An error or malfunction can be observed in the Zoom itself.
As you can see, problems can be hardware or software. In any case, you have several possible actions you can take to regain access to Zoom.
How to fix the “your Internet connection is unstable” error
There are several different ways to fix this problem. You can try them all and choose the one that suits you best. It’s best to try them one by one until one of them works and solves your problem.
To fix the error “your internet connection is unstable” you need to :
Test your internet connection
The first thing you should do is to check your internet connection. Try connecting to your access point from another device and see if the internet works. It’s also a good idea to connect over the Ethernet cable. This should help you determine the root of the problem.
Run your computer’s network troubleshooter
It’s also a good way to automatically check your computer settings. Maybe there is a glitch and the internet is down at the software level.
If you have Windows 8 or Windows 10 then just go to “network troubleshooter” to try to fix the problem.
To do this, you need to do the following steps:
- Open the Start menu.
- Then go to Settings.
- Here you need to go to Network and Internet.
- Then select the Status option.
- At the end you need Network Troubleshooting.
It will take a few minutes for the program to scan your computer and try to fix the problem. Once it’s done, run Zoom again and check it to see if it’s working.
Reboot your modem
If the problem is with your network hardware, a simple reboot of your modem is a good place to start. This is a quick way to solve most problems with its software if there are any. To do this, simply:
- Disconnect the modem from the network.
- Wait 1-3 minutes, make sure that all the lights are off and the modem is fully operational.
- Then reconnect it to the wall and wait until all indicators light up.
- Try to enter Zoom again.
Reset the Router
The next step is to reset your Router. It’s pretty easy to do.
- Locate the small “reset” hole located on the back of your Router.
- Press down on that hole and hold it for 3-5 seconds with something sharp.
- Once the router is reset, you will need to complete the process with an Ethernet cord to access the Internet again.
- Find the router’s address, and enter your Internet connection information into the device to restore Internet access.
After that, you can try logging back into the Zoom app. Internet access should be restored.
Restart your computer
The problem may also be a software conflict on your computer. A normal restart should help you close all programs and then restart them. This usually solves most of these problems.
Check for an update for your system
If you’re having problems connecting to the Internet, then you may be experiencing problems with an outdated version of the software. If this is the case, a simple update will be enough to solve most problems.