Internet access for today’s Smart TVs is already commonplace. And it’s not strange because the world is changing, and more and more viewers gradually prefer streaming services. However, therein lies the trouble. No Internet, no Netflix.
As you know, modern TVs may not be perfect either. From time to time, they can malfunction. And Samsung TV is no exception. Some users complain that their device constantly disconnects from Wi-Fi. The reasons for this can vary. However, many methods exist to fix it, from checking your router to resetting your Samsung TV to factory settings.
So here’s what you can do to fix this issue.
Check your Internet connection
The first thing to start with when your Samsung TV is disconnected from Wi-Fi is to check if the Internet connection is stable. To do this, I recommend you to visit the Speedtest website with your PC or laptop or download the app to your smartphone. It is available in both the App Store and Google Play.
With Speedtest, you can check the speed of your Internet connection. If all indicators are stable and the speed doesn’t jump, everything is fine, and the problem is probably with the Samsung TV itself. But if there is no connection, there are several ways to try and fix it.
Reboot router
You can reboot your router by plugging it out for 10-15 seconds and back in. Also, this can be done in almost all routers using the admin panel. Honestly, this method is safer, and I would recommend it. Here’s how:
- Open your web browser and enter 192.168.0.1 in the address bar.
- Press Enter to visit this webpage.
- After that, enter your credentials to sign in to your router admin panel (default login: admin; default password: admin).
- Then find the Reboot option and click on it.
Keep in mind that these steps may differ depending on the router model.
Reset router
If the connection is still unstable, you can try resetting your router. This can be done with a special button on the router (if there is one) or using the admin panel.
The button is often located on the back panel. To press it, you need a thin object like a clip. Press and hold it for 5-10 seconds. The router should reboot, and you can configure it again.
To do the same through the admin panel, follow these general steps:
- Open your web browser and enter 192.168.0.1 in the address bar.
- Press Enter to visit this webpage.
- After that, enter your credentials to sign in to your router admin panel (default login: admin; default password: admin).
- Then find the Reset option and click on it.
Once you reset the router, set it up again and see if it works smoothly with your Samsung TV. Also, just in case, move your router as close to the TV as possible.
Contact your ISP
If the problems persist, there is nothing else to do but contact your Internet Service Provider and ask them for advice. If you made sure that your Internet connection is OK, but your Samsung TV is still disconnecting from Wi-Fi, then you need to move on to fixing the problem on the TV itself.
Power cycle your Samsung TV
If you suspect the problem is in your Samsung TV, you first should check whether simply turning it off and on again will solve it. These problems are caused by misconfigured temporary system files or incorrect booting.
- So to power cycle, turn your Samsung TV off with the remote control, and unplug the power adapter from the outlet.
- When the TV is unplugged, locate and hold the power button on the Samsung TV for 30 seconds.
- After that, plug the TV back in and turn it on.
- Finally, connect to your Wi-Fi network and check whether everything is OK.
If not, move to the next solution.
Set the IP setting to “Obtain automatically”
The network settings of your Samsung TV are sometimes accidentally changed. Often this problem is caused by improper configuration. A great example would be when the IP settings are accidentally set to Obtain manually. This means you need to manually enter the IP address to connect the TV to the Internet.
That’s why you need to change this setting. So here’s how:
- Press Menu on your Samsung remote control and go to Network.
- Then select Network Status.
- Navigate to IP Settings and select Obtain automatically.
If it doesn’t work for you, move to the next paragraph.
Reset your Samsung TV network settings
If you want to reset your Samsung TV network settings, follow these steps:
- Press Source on your remote control and go to Settings.
- Then go to General and select Network.
- After that, select Reset Network.
This will restore your network settings to factory defaults. In other words, all saved Wi-Fi data will be deleted, and you will need to reconnect and enter the password.
Reset your Samsung TV to factory defaults
You can reset your Samsung TV to factory settings as a last resort. To do so, follow these instructions:
- Press the Home button on your remote control and go to Settings.
- After that, navigate to General and click Reset.
For older models:
- Go to Settings and select Support.
- Then select Self Diagnosis and click Reset.
You will then need to enter the security PIN code (“0000”). The TV turns off and then on again and displays the initial setup screen.
How to reset Samsung TV to factory defaults without remote
If you want to reset your Samsung TV to factory defaults without remote control, do the following:
- Locate the Power button on your Samsung TV to turn it on.
- Then use the button on the side or joystick to navigate to Settings.
- After that, go to General and click Reset.
Once you’re done, try to reconnect to your Wi-Fi network. Ensure it works fine without disconnecting now. If you still have this problem, the best solution will be to contact Samsung support. They should be able to help you find a solution.
