Disney Plus is an online movie theater created by The Walt Disney Company that streams a huge Disney library without ads. With Disney Plus, subscribers can watch thousands of Disney movies and shows on their devices (Smart TVs, phones, laptops, tablets, and game consoles). The service includes unlimited downloads, so you can watch it anywhere, anytime.
This includes such popular franchises as Star Wars and Marvel. Disney has taken advantage of this by creating a number of exclusive, well-received streaming shows, such as “Mandalorian”, “Loki” and “WandaVision”, which expand on the Marvel and Star Wars cinematic universes.
So what if something happens at one point and you can’t connect to Disney Plus when you want to watch the latest episode of your favorite TV series or long-awaited movie?
If you can’t get the Disney Plus app to work properly on your mobile device or TV, there are a number of possible problems. Well, here’s how to fix the Disney Plus app not working.
What to do if Disney Plus doesn’t work
Often, a malfunctioning computer or software can be fixed by restarting it. A common troubleshooting step in tech support is to turn off your phone, tablet, or PC and then turn it back on. In the same way, you can fix many problems in the Disney Plus app by closing the app and restarting it.
Once you close the app, run it again and see if that solves the problem. If the problem occurred on a streaming player or Smart TV, you can close and run the app there as well, although the instructions for closing the app will vary depending on your device.
Although it’s not very common, there’s a possibility that the problem with Disney Plus not working is due to a service error. You should check to see if this is the case before you start fiddling with settings and troubleshooting. You can use a website like DownDetector.
This service takes messages from other users and tells you if Disney Plus (or any other website) is down. It even has a real-time map of outages to see if the problem is local.
If Disney Plus really isn’t working, there’s nothing left for you to do but wait for the support team to figure out the problem.
What are the possible reasons when Disney Plus doesn’t work
One of the easiest things to check if you’re having trouble with the Disney Plus app is a working Internet connection. There are many ways to check this. For starters, you can check for WiFi and cell signal strength icons at the top of your phone or tablet. You can also try watching a video on another site, such as YouTube.
If you’re having trouble connecting, restart your WiFi router and cable modem by turning them off for at least two minutes, then turning them back on and waiting about 10 minutes for the connection to be restored.
If you suddenly forget to update the Disney Plus app and run an older version, there’s nothing wrong with that. In most cases, it doesn’t affect anything.
However, sometimes problems can occur. Especially with major upgrades that involve server-side changes. Be sure to check for updates to the Disney Plus app. If you use it on your PC, update the browser you’re using. Similarly, it makes sense to check for updates to your hardware.
How to clear the cache of the Disney Plus app
If you want to clear the cache of the Disney Plus app on your Android device, you have to follow these steps:
- First of all, open the “Settings” app on your mobile device.
- After that, navigate to the “Apps & Notifications” menu.
- Tap on the “See all apps” option and select “Disney Plus”.
- Then, choose “Storage & cache”.
- Finally, tap on the “Clear cache” option.
Unfortunately, iOS doesn’t provide a quick way to clear the app cache, so if you’re using an iPhone or iPad, you’ll need to uninstall the app and reinstall Disney Plus from the App Store.
How to resolve common Disney Plus error codes
Sometimes, the app may display an error message to help you troubleshoot. Many of these errors are cryptic, but it’s often better than nothing.
Error code 24 or 43
This error means that you have a very unstable Internet connection. The fix is usually to improve the signal, such as rebooting your WiFi router and modem, switching to a wired Ethernet connection instead of WiFi, or moving to a different part of the house for better WiFi reception.
Error code 73
This error indicates that you’re trying to access content from another country or region where Disney Plus is unavailable. If you’re not trying to access content from another region, reboot your router and modem. If you use a VPN, disable it.
Error code 83
The app thinks there is a compatibility issue with your device. Make sure your device is compatible with Disney Plus, and if so, reboot it. Check for driver and system updates, and if all else fails, reinstall the app. If possible, try using Disney Plus on a different device.