Account sharing on Netflix provides its users with a great opportunity to strengthen bonds between your friends, family, and acquaintances. The service is also a great choice for those who want to watch your favorite Netflix shows without having to pay for a subscription.
Unfortunately, some users face a problem that an error message alerts them that too many people are using their Netflix account at that moment, what to do in this case? Or, what do you do if you notice some suspicious activity on your Netflix account?
The information below will help you to solve this problem.
How can I see what devices are using my Netflix
Netflix is quite a safe service that provides its users with an opportunity to check who exactly is using their account. It is simple to check the IP address and location of other users that are using your account.
The service has an option called “Recent device streaming activity” which you can find under “Settings.” that displays from what devices your Netflix account had been accessed. The information about the last login time and the place from where the account had been accessed is also displayed.
If you see a text link for “See recent account access” at the top of your Viewing Activity, select it. It will show you what devices have used your Netflix account and when. It also lists the IP address, but the device type is typically more useful.
You should be able to identify which family member or roommate is using your account from the type of device they are using to access it.
If you don’t see “See recent account access” or “Recent device streaming activity,” then, your viewing history should be checked for anything you have not watched recently. If you see multiple entries for, for example, football, and you definitely know that you haven’t searched for it, you may understand that someone else may run your account.
Lastly, if you notice that someone logged into your account from Stockholm, for example, but none of your relatives live there, then you may understand that your account has been hacked. (Be sure to check with your friends, though, as they might just be using a VPN.)
How to kick someone off the Netflix Account
If your account has been accessed without your permission, then you will need to prevent them from using your account and make it restricted.
There are three ways to kick people off of your Netflix:
- Visit their place of residence, pick up the remote, pause their show mid-stream, and log them out of the app.
- Delete their profile.
- Sign out all users from Netflix and change the account password.
Our legal department spoke to us quite firmly about recommending the first option, so now we’re mandated to tell you that it is “unwise” and “unnecessarily confrontational” to carry out such a plan.
Someone keeps accessing my account after I changed the password
If someone is accessing your account even though you’ve definitely changed the password, chances are they have access to your email or they’ve updated your email on your Netflix profile. In this case, your email’s password or update your profile information entirely should be changed immediately.
Why someone is still streaming if I signed out of all devices
Netflix’s official word as of February of 2021 is that it takes one hour before all devices will feel the effect of the logout. This is quite an improvement from the eight hours it used to take. If you notice someone is still logged in, be sure to contact the support team for more help.