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HomeGuidesHow to get Hisense TV out of Demo Mode or Store Mode

How to get Hisense TV out of Demo Mode or Store Mode

I believe that when you buy a new TV, the most vivid emotions you experience in the first few days of using your TV. However, I often encounter feedback from new owners of different TVs that they are stuck in Store mode. Not long ago, a good friend of mine encountered this when he bought a new Hisense TV.

While we were trying to get out of Store mode, we found several different ways to do it. The exact instructions may vary depending on the operating system of your Hisense TV. In any case, you should go to Settings and look for either Advanced Settings or the option related to Device Preferences. There you may find the Store Mode switch.

Let me leave detailed instructions with all additional information below.

How to disable Demo Mode or Store Mode on Hisense TV

If you have the remote control that came with your Hisense TV, follow these steps to disable Demo Mode or Store Mode:

Android TV:

  • Press the Home button on your Hisense remote control. This will open the Android TV menu.
  • Navigate to “Settings” using the arrow buttons on your remote control.
  • Select “Device Preferences” from the Settings menu.
  • Press “Usage Mode” or “Mode” to access the usage mode options.
  • Change the use mode to “Home Mode” by selecting the corresponding option.
  • Save the changes and exit the menu.
  • Verify that the TV is no longer in Demo Mode or Store Mode by checking for any changes in displayed content or access to settings and features. Your Hisense TV should now be ready for regular home use.

Google TV:

  • Press the Settings button on your Hisense remote control. If your remote control does not have a dedicated Settings button, scroll to the upper right-hand corner of the screen and select the Settings icon.
  • In the Settings Menu, open the “System” category.
  • Click on “Advanced System” to access additional system settings.
  • Look for the option to enable or disable Store Mode. It should be labeled as “Store Mode.” Toggle the switch to the left (grey) to turn off Store Mode. Toggle it to the right (blue) to turn it on.
  • Confirm your action.


  • Locate the “Menu” button on your remote control and press it. This will bring up the TV’s main menu.
  • Use the arrow buttons (usually up, down, left, and right) on the remote control to navigate the menu options. Look for the “Settings” option and select it by pressing the “OK” or “Enter” button.
  • Search for the “System” option within the settings menu. Use the arrow buttons to highlight the option and press the “OK” or “Enter” button to access it.
  • In the next menu, you need to go to “Advanced Settings.”
  • In the Advanced Settings, find a “Store Mode” option and disable it.
  • Exit the settings menu by pressing the “Menu” button on the remote control. Your Hisense TV should now be out of Demo Mode or Store Mode.

Note: The exact menu options and button labels may vary slightly depending on the model and firmware version of your Hisense TV. If you cannot find the specific settings mentioned above, refer to the user manual or contact Hisense customer support for further assistance.

By following these steps, you can disable Demo Mode or Store Mode on your Hisense TV using the remote control. This will allow you to enjoy the full functionality of your TV in the comfort of your home.

How to disable Demo Mode or Store Mode on Hisense TV without remote

If you find yourself without a remote control for your Hisense TV, there are still several options you can try to switch off Demo Mode or Store Mode. Here are some alternatives you can use:

  • TV buttons: Check if your Hisense TV has control buttons on the TV itself. Look for buttons such as “Menu,” “Settings,” or “Mode” on the TV panel. Navigate through the menu options using these buttons and try to locate the option to disable Demo Mode or Store Mode.
  • Universal remote: If you have a universal remote control that is compatible with Hisense TVs, you can use it as a substitute for the original remote. Follow the instructions that came with the universal remote to program it for your Hisense TV. Once programmed, you can use the universal remote to access the TV settings and disable Demo Mode or Store Mode.
  • Mobile app: Some TV manufacturers offer mobile apps that allow you to control your TV using your smartphone or tablet. Check if Hisense provides a mobile app for controlling your specific Hisense TV model. Download the app to your mobile device and connect it to the same Wi-Fi network as your Hisense TV. Launch the app and control your Hisense TV using a virtual remote on your smartphone or tablet.

As a reminder, you can find the exact steps to disable Store Mode for different Hisense TVs in the section above. There you will find the steps for different operating systems that may be installed on your TV.

What to do if your Hisense TV stuck in Demo Mode or Store Mode

If your Hisense TV is stuck in Demo Mode or Store Mode, you have two main options to try and resolve the issue: performing a factory reset or contacting customer support.

  • Factory Reset: To initiate a factory reset, access the TV menu by navigating to “Settings” using either the remote control or the buttons on the TV itself. Once in the settings menu:
    • Locate the “Support” section and look for the “Restore to Factory Default” option. Select it and confirm the action by pressing “OK” or a similar button.
    • The TV will then begin the factory reset process, which may take a few minutes to complete.
    • Once the reset is finished, you should see the initial setup screen, indicating that your TV has been restored to its original settings. During the initial setup, make sure to choose “Home” mode instead of “Store” mode when presented with the two options.
  • Contact Customer Support: If the factory reset does not resolve the issue, it is recommended to contact Hisense customer support. You can contact them through a support request on their website. When contacting customer support, explain the problem you are experiencing and mention the steps you have already taken, including the factory reset. The customer support team will provide further guidance and troubleshooting steps for your TV model. They may also offer additional solutions or arrange for further assistance if necessary.

Remember to consult your TV’s user manual or visit the Hisense support website for any specific instructions or additional information related to your TV model.



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