Samsung is a great South Korean company that produces a big range of electronics. One of the most popular categories of devices is TVs. Today we’ll talk about Samsung TV Multi View.
However, Samsung Electronics has prominence for high-quality, trustworthy TVs, sometimes, users can face issues while using the device. One of the most common issues is a problem with audio. In most cases, it may be caused by simply glitches or bad connections, but it could result from a hardware failure. So, if this problem has caused you to feel uncomfortable while using the device, you’ve come to the right place. The article below will help you to find the solutions that would fix this issue.
How to fix sound problems in Samsung TV Multi-View
Samsung multi-view is a feature that gives you an opportunity to watch several things that are broadcasting at once. It’s possible to split the TV screen and view content from different sources, such as Blu-ray, TV tuner, app, smartphone, game console and live streaming. The Multiview feature is usually used while viewing multiple things or mirroring your phone to prevent distractions.
Surely, people use TV to entertain themselves, relax after a hard day or search for some interesting and helpful information, so they may get annoyed if something goes wrong. By the way, it’s a good idea to make your free time more interesting if you know how to use Multi View on Samsung Smart TV. Often users notice the problem with the audio in Samsung TV Multi View. Fortunately, we know how to fix it, there are 2 stages: basic troubleshooting and advanced one. To know more, keep on reading.
How to start basic troubleshooting
There are 5 steps, so if you want to start basic troubleshooting before we start, you should know that the remote should be paired with your Samsung TV to do some steps. So, you should follow the prompts which would be displayed in the section below:
- Check the Mute Status
As, often the problem can be solved in the easiest way, so you should start from it. In case there’s a picture on your TV, but there’s no sound, it may be caused by having the “Mute” function enabled by the remote. So, to fix it, you should take your remote and unmute the TV. To do that, you should click on the “Mute” button again.
- Check the Current Input setting
After that, you should check what the input setting is on your Samsung TV. To do that, you should press “Source” on the remote and look through the functional inputs. It means, that if your Samsung TV’s source is connected to a component that hasn’t been settled up, you won’t hear any sound that would be processed through the speakers. Make sure, that the speakers are paired to your TV, it’s important.
- Check for a connected headset
Sometimes, the problem may be caused by a connected headset that you didn’t notice. Often gamers, use a wired set of headphones connected to the audio out jack. It means that if the headset is connected, you wouldn’t be able to hear any sound through the speaker unless you wear a headset. So, you should check the headset port for any debris. Your TV may pick up something in the port which won’t give an ability for the audio to route properly.
- Check all physical connections
If you have tried the steps above and you still didn’t get sound, you should check all your physical connections between the TV and any hardware associated with it. It means that gaming consoles, satellite receivers, and cable TV boxes should be checked. You should also make sure that all the connectors are plugged into the right ports.
- Check the Sound settings
You can also inspect to see what output channel got chosen for sound. If you have external speakers attached to your TV, you should make sure your audio output goes to them. Contrarily, if there are no external speakers, you should check if the TV’s internal speakers are not switched off. That information can be found in the audio section of your TV’s on-screen menu.
How to start advanced troubleshooting
If the methods above didn’t give any results and there are still problems with sound, you should get down to some more advanced techniques.
- Power cycle your Samsung TV
The first thing that should be done is definitely try the power cycle. To do that, you should switch off your Samsung TV and take it out from the wall. After that, you should wait for a while to let the lingering charge in the capacitors or memory fade. Then, you should put the TV back in and switch it on. This method is often used for many different kinds of hardware, as switching the TV off and back on again often fixes transient or brief problems that are otherwise hard to find out.
- Check the Current Language/Region setting
You should make sure that your TV has the right language set in the information setup. To do that, you should click on “Menu” on the remote and look at the section dealing with setup. After that, you should locate the language/location setting, and ensure it’s set to “USA”.
- Run the built-in audio diagnostics test
The last method is to try to start the built-in sound diagnostic test in Samsung TV’s support menu. It depends on the model of your Samsung TV where this test may be located in different places within the menu structure. So, you should click on “Menu” on the remote, after that, you should tap on the “Support” menu. Then, you should click on the “Self Diagnosis” option and then tap on “Sound Test”. You’ll hear a melody out of the built-in speakers played by TV. If there’s a sound, then the audio problem isn’t in the TV’s components. If there’s no sound, it means that most likely a problem is with the sound circuitry in the TV, or the built-in speakers are damaged.
So, Samsung TV is a great choice to entertain yourself and spent your free time. As now you know how to solve the audio issue, the usage would be more effective, but what about ads? They also may annoy you, so, fortunately, there’s a way to turn them off.