Streaming services are a real trend in today’s world. More and more users prefer convenient streaming services instead of regular TV or buying individual movies or TV series. That’s because it’s convenient and cheap, so it’s not surprising that many companies and TV channels have started to launch their streaming services. For example, one of the most famous streaming services is Paramount Plus from the respective TV channel. Paramount Plus has an essential advantage in that it has its application on most platforms, including almost all modern Samsung TVs. Some users have recently complained that Paramount Plus does not work on their Samsung TVs.
You shouldn’t rush out and storm the Samsung or Paramount support email. There are several scenarios where the app may glitch and stop working on your device. In addition, you need to make sure that your Samsung TV supports the Paramount Plus app. Let’s go over some of the most common problems and fixes you can do yourself to fix Paramount Plus on your Samsung TV.
Why Paramount Plus might not work on your Samsung TV
Let’s first understand what kind of errors can occur when the application works on Samsung TV. If you are not interested in the reasons and want to fix this problem as soon as possible, you can go to the next section of this article to find step-by-step instructions for fixing Paramount Plus on Samsung TV.
The thing is that Samsung Smart TV is a mini computer built into your Samsung TV. Like any computer, it may glitch, or various system errors may occur, affecting the operation of its services and applications. Most often, problems with internal applications are due to system errors. You may be too busy with internal memory with temporary files, or a new application version will not work well on old hardware if your TV is several years old.
Also, like any other streaming service, Paramount Plus needs a constant connection to the Internet and Paramount Plus servers to upload content in real-time and stream it to your TV. I would divide the problems into system errors and problems related to an unstable Internet connection. These two problems are why the Paramount Plus app doesn’t work.
What to do if Paramount Plus is not working on Samsung TV
Let me list a few fixes to help you find the cause and solve the problem with the Paramount Plus app on Samsung TV. In addition, these fixes are universal, and you can use them with other applications that do not work on Samsung Smart TV. It would be best if you tried all these fixes one by one until you find the one that helps you. Let’s take a look at them one by one. To fix Paramount Plus, you need the following:
Check your Samsung TV’s compatibility with the Paramount Plus app
You should check if your Samsung Smart TV model is compatible with the Paramount Plus app. The thing is that app works with most Samsung TVs that were released after 2017 and have the Tizen operating system. If your TV is older, it may not support Paramount Plus. You can find a list of supported TVs here.
Check your internet connection
Your internet connection might be the problem. Try to connect Samsung TV via Ethernet cable and run any other application which also needs to connect to the Internet. In addition, I advise you to connect to an access point with another device and check if the Internet works. In case you see that there are problems with it, you need to contact your provider.
Do a Power Cycle of your Samsung TV
This is a hollow reset of your Samsung TV that shuts down all applications and processes and restarts them. This will help fix system bugs caused by multiple services running simultaneously, which may cause conflicts and block Paramount Plus. For this, you need to:
- Turn off Samsung TV.
- Unplug the connection cable from the power outlet.
- Wait for about 2 minutes.
- Press and hold the power button for 30 seconds.
- Connect the TV to power.
Then you can turn on your TV, and it should work fine. I suggest doing a Soft reset or Power Cycle from time to time to reset all processes and “refresh” your Samsung Smart TV.
Update Paramount Plus
A common mistake is that an outdated version of Paramount Plus can top being supported and will stop working. In this case, you may need to update Paramount Plus on your Samsung TV to get the latest version of the application. To do this, you need to:
- Click the Home button.
- From the Home screen, go to Apps.
- Here you need to find the Paramount Plus app.
- On the app description page, click on Update App.
You will then need to wait a few minutes for the update to download and install. The Update App button should change to the Open button.
Clear the Paramount Plus app cache
Often problems arise because the application has accumulated too much temporary data, and they cause internal errors. Samsung Smart TV has a handy tool that allows you to clear the application cache. To do this, you need the following:
- Press the Settings button on the remote control (Or go to settings from the home screen).
- Click on the Support tab
- Next, you need to click on Self Diagnosis.
- Then select TV device manager.
- On the next page, click on Clean Now.
- Then click on Show App List.
- Find Paramount Plus in the list of applications and click on View details.
- In the end, click on Clear Cache.
You should then wait about 5 minutes before switching the app back on. I also advise you to restart your Samsung TV to finish clearing the app of temporary data.
Check if the Paramount Plus servers are working
Sometimes, some Paramount servers go down, or maintenance is performed, and streaming may be unavailable. You can check if the servers are up and running or down on this website. If the servers are down, you must wait until they work again.