Surely, when your computer starts to have problems turning on, or it keeps crashing, it may annoy you. If you have a Chromebook, there are a few reasons why your device might be having issues, and a few possible solutions. The information below will provide you with those solutions.
Why your Chromebook may not turn on
The source of your Chromebook’s malfunction may be:
- The charger
- Internal hardware
- External hardware
- Chrome OS
How to fix a Chromebook that isn’t turning on
Before you buy a new Chromebook altogether, you should try to fix those issues using the methods which would be displayed further:
Check the charger
If your Chromebook isn’t turning on, your charger might be the cause. There are a few ways to solve this:
- Check that the charging light, located near the charging port, is on when hooked up.
- Try switching to a different charger.
- Leave your Chromebook to charge for a few hours and then try turning it on again.
Restart or hard reset your Chromebook
In some cases, it will help if you restart your Chromebook, all you need to do is: hold down the power button, to get you going again.
However, it may be required to do a hard reset. In this way, your computer’s memory and caches will be cleared. This method will help in case you are able to switch on your device, but the screen remains black. To get it done, you should press the Refresh key and Power button at the same time.
Disconnect external devices
If you have external devices, like a USB, which are plugged into any ports on your Chromebook, those can interfere with the booting up process. In some cases, you can remove them and that would be a process that may help you to fix the problem.
Sign in to a different user account
Quite often, syncing issues between your Google account and Chromebook can make it impossible to log in. So if you sign in with a different account may solve the problem.
Delete unneeded apps
In case, if you are able to switch on your Chromebook but it continues to crash every time you try to use it, there may be an issue with recently installed apps. To solve this problem, you may try to delete or uninstall these apps.
Update your software
Of course, if you aren’t keeping your Chrome OS up to date, it may cause such a problem that your Chromebook keeps crushing. You can update your Chromebook software. To do that, you should go into your Settings and go into About Chrome OS.
Factory reset your Chromebook
It may help to solve the issue if you change your Chromebook back to its original settings. To do that, you should follow the steps below:
- First of all, you should tap on the clock which is located in the bottom-right corner of your screen and click on Sign out.
- After that, you should press at once Control + Alt + Shift + R.
- Then, you should tap on Restart. A box will be displayed on your screen.
- Next, you should tap on Powerwash and then you should select Continue.
- To finish the process, you should follow the prompts and sign in with your Google Account.
Keep in mind, the account you sign in with after you do the factory reset will be the new owner account of your Chromebook.
Get your Chromebook serviced
In case none of the methods above will help, you may take your device to the service in order to let the professionals handle the issue. All Google devices purchased from the Google Store are under a limited warranty — in which case repairs can be free.
Moreover, your warranty status may be checked here. If you’re covered, you can start a claim by visiting mydeviceprotect.com. Just make sure you have your device’s serial number handy.
All in all, in many cases you won’t even need to take your device to the service, as the methods above are able to solve the issue in almost all cases. Hope the article was helpful for you.
