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How to change video quality on HBO Max

HBO Max provides the best possible viewing experience for its users, and one of the ways it does this is to adjust the video quality automatically. This means that the platform optimizes video quality to provide smooth, uninterrupted viewing.

HBO Max does not provide manual video quality adjustments that users can adjust on their own. But if the video quality is poor, there are methods to help fix it.

What are the reasons for the poor video quality on HBO Max?

There are several reasons why you may experience low video quality on HBO Max, including:

Slow internet connection

HBO Max requires a certain minimum internet speed to stream high-quality video. If your internet connection is slow, the video quality on HBO Max may be reduced to prevent buffering or interruptions. The minimum recommended internet speed for streaming HBO Max is 5 Mbps for HD video and 1.5 Mbps for SD video. If your internet connection is slower than this, you may experience low video quality.

Device limitations

Some devices may not support higher video resolutions, resulting in lower-quality video playback. For example, older devices or devices with lower processing power may not be able to handle HD video playback smoothly.

Streaming congestion

If many people in your area stream video simultaneously, it can cause network congestion and reduce the video quality on HBO Max. This is more likely to occur during peak hours when internet usage is high.

Server issues

Issues with the HBO Max servers can result in lower-quality video playback or other playback issues. Server issues may be caused by maintenance or technical problems, usually temporary. If you suspect server issues are causing low video quality on HBO Max, you can check the HBO Max website or social media accounts for updates on any known issues.

What should you do to fix poor video quality on HBO Max?

If you are experiencing poor video quality on HBO Max, there are several things you can try to improve your viewing experience:

Check your internet connection

A slow or unstable internet connection can cause buffering, stuttering, and poor video quality. Ensure you have a reliable and fast internet connection with at least 5 Mbps of download speed for HD video quality and 25 Mbps for 4K UHD video quality. You can check your internet speed using online speed tests like,, or Google Speed Test.

If your internet connection is slow or unstable, you may want to try resetting your router or modem, moving closer to your Wi-Fi router, or upgrading your internet plan.

Restart the app or device

Sometimes, the HBO Max app or the device you are using to stream may have glitches or bugs affecting video quality. To fix this, close the HBO Max app and restart your device.

Clear your cache and cookies

Browser cache and cookies can sometimes cause playback issues on streaming platforms like HBO Max. Clearing your browser cache and cookies can help to resolve these issues. The process of clearing cache and cookies varies depending on your browser. You must open the History section in your browser and then select “Clear History”. Make sure that you check the “Clear cache and cookies” box.

Check for updates

Outdated software can also cause poor video quality issues. Ensure that you are running the latest version of the HBO Max app and that your device’s firmware is up-to-date. Check for updates in your app store or device settings.

Disable VPN or proxy

If you are using a VPN or proxy service, this can affect your video quality. VPNs and proxies can slow down your internet connection and cause buffering or pixelation. Try disabling these services and see if the video quality improves.

Contact customer support

If none of these solutions work, contact HBO Max customer support for assistance. They may be able to troubleshoot the issue and provide additional support. The HBO Max customer support phone number or email address is on their website or app.

How to watch HBO Max in 4K UHD?

HBO Max offers select headlines in 4K Ultra HD, HDR 10, and Dolby Vision for users with an ad-free subscription plan. The requirements for streaming 4K Ultra HD content with Dolby Atmos sound on HBO Max:

  • 4K Ultra HD TV that supports either Dolby Vision or HDR10
  • Ad-Free subscription plan
  • Supported 4K streaming device
  • High-speed internet connection (25 Mbps or higher, with 50+ Mbps being recommended)
  • Dolby Atmos-capable sound system
  • All devices must support HDMI 2.0 and HDCP 2.2, including your TV, media player, audio/video receiver, cables, adapters, and other connected devices.

You can watch content in 4K on several devices, including Amazon Fire TV Stick 4K and Fire TV Cube, Android TVs, Apple TV 4K, AirPlay 2-compatible 4K TVs, Cox Contour 2 and Contour Stream Player, Google Chromecast Ultra and Chromecast with Google TV, 4K LG Smart TVs, PlayStation 5, Roku Ultra 4800x, Roku 4k TVs, Roku Premiere, and Roku Streaming Stick+, 4K Samsung TVs, VIZIO 4K Smart TVs, Xfinity X1 (Xi6) and Flex, and XClass TV.



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