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FixHow to fix 'Your computer's trusted platform module has malfunctioned'

How to fix ‘Your computer’s trusted platform module has malfunctioned’

Trusted Module Platform or TPM is a hardware-based security measure that describes a cryptoprocessor. The latter in turn stores the cryptographic keys which protect the information on your PC.

There is a probability that the TPM may malfunction, and can cause users not to be able to access applications such as Outlook or Microsoft Office. However, in this article, you will learn how to get rid of this error and fix the problem.

Is there any ways to solve the issue

Yes, just below you can see a few ways to solve this problem and try different options.

Try to perform a Clean Boot

Very often clean booting helps to get rid of various problems on Windows. This is the fastest and easiest way. And often even effective. This method removes the influence of third-party programs on Windows, and here are the instructions on how to do it correctly:

  • In the Start menu search bar, type sysconfig. In the search results, click on System Configuration
  • In the next window, click on the Services tab
  • Check the Hide all Microsoft services box
  • Then select all the services listed in the window, and click Disable all
  • Click OK and close System Configuration
  • Now, press CTRL + Shift + Esc to launch the Task Manager
  • Under the Startup tab, click on each service one by one and click on Disable
  • Click on OK and close Task Manager
  • Reboot your computer

This way you get rid of interrupted Windows operations by third-party programs.

Modify the TPM 2.0 Driver—Error Code: 80090016

Often the most common error code for ‘Trusted Platform Module has malfunctioned’ is error number 80090016. In order to solve this, you will need to tinker with the TPM driver a bit.

Try to update the TPM 2.0 Driver

In case you are going to diagnose this error is to update the TPM driver. It would a good idea to use the Device Manager:

  • Press Windows Key + R to open the Run application. In the text box, type devmgmt.msc and press Enter to launch the Device Manager
  • In the Device Manager window, navigate to Security Devices and expand the menu. Right-click on Trusted Platform Module 2.0 and select Update driver
  • On the update prompt, select Search automatically for drivers
  • Windows will automatically download and install the latest version of the TPM 2.0 driver
  • Reboot your computer

Try to uninstall the TPM 2.0 Driver

If the previous step didn’t help and nothing has changed after updating TPM 2.0, try to uninstall it all together and let Windows reinstall it the next time you boo:

  • Press Windows Key + R to launch the Run application. Type devmgmt.msc in the text box and press Enter to launch Device Manager
  • In Device Manager, scroll down to Security Devices and expand the menu
  • Right-click on Trusted Platform Module 2.0 and select Uninstall device
  • Click Uninstall in the confirmation window
  • Reboot your computer

Clearing Trusted Platform Module (TPM) is worth a try

TPM can also be cleaned. This is another alternative method if the previous steps were useless. However, you have to be careful and know which files can be deleted and which should not. Therefore, before taking this measure, make sure you have created a backup of all the files you need.

Here is a guide on how to clean the TPM:

  • Click on the Start button and go to Settings
  • On the Settings dashboard, click on Update & Security
  • On the navigation bar on the left, click on Windows Security
  • Now, click on Device Security, and under Security processor, click on Security processor details
  • Click on Security processor troubleshooting. In the next window, click on Clear TPM

How to disable Modern Authentication for Microsoft Office

This method is very good in cases where users are unable to access Microsoft Office because of the Trusted Platform Module error. Using this guide you will be able to change some entries in the Windows Registry Editor:

  • Press Windows Key + R to launch the Run application. Type regedit in the text box and hit Enter
  • Navigate to: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity
  • Right-click on the white space in the window and select New > DWORD (32-bit) Value
  • Name the new entry as EnableADAL, and then double-click on it
  • Set the Value to 0
  • Close Registry Editor and reboot your computer

Removing the application’s credentials from the Credential Manager

And this method can be used if you encounter difficulties when starting a Microsoft application such as Outlook or Microsoft Office and assume that you will remove the concerned application’s credentials with the Credential Manage:

  • In the Start menu search bar, type Credential Manager. From the search results, click on Credential Manager
  • Click on Windows Credentials
  • Under Generic Credentials, select each Microsoft Office credential and click on the arrow towards the right to expand them
  • Then click on Remove, next to Edit
  • You’ll have to do this one by one
  • Reboot your computer

Login with a new local user account

However, if none of the above helped you to solve the problem, then one of the alternative methods is to log in with a new account. Simply create a new account to log in to Windows and Microsoft Office. This is very easy to do through Settings.

And all these methods may help you to manage this issue and avoid such cases in the future.



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