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How ToHow to cancel an order on Etsy explained

How to cancel an order on Etsy explained

Etsy is another online marketplace that allows people from all over the world to sell their goods online. This resource is specific in that it gives people the opportunity to make money from their hobbies. The whole range of goods on Etsy is handmade, that is, what people make with their own hands. However, the huge selection can often lead you to make the mistake of ordering something that is not right for you. Whether you are new to the platform or have been shopping on it for some time, you may suddenly find yourself wanting to cancel a recent order.

So, here is how to cancel an order on Etsy.

How to cancel an order on Etsy as a buyer with an account

Sellers have the right to accept or not accept a cancellation request on Etsy. In that case, if you’ve purchased an item and decide it’s not right for you, you should contact the seller directly and ask to cancel the order. It’s also important to make sure that your transaction was conducted in accordance with Etsy’s cancellation policy. If you have not yet paid and received your order and the seller agrees to cancel at your request, the process will be completed automatically.

You can also ask to cancel your order before or after shipping. There is a chance that the seller will agree to cancel your order if they haven’t shipped the item yet. On the other hand, if the item has already shipped, you can request a refund and send the item back.

How to cancel an order on Etsy before shipping

If you want to cancel an order on Etsy before shipping, you have to follow these steps:

  • First of all, sign in to your Etsy account.
  • Then, go to the “Your Account” section from the upper right corner of the Home screen.
  • Open the “Purchases and Reviews” menu.
  • Search for the order you want to cancel.
  • Click on the “Request Cancellation” link under the “Not shipped” status.
  • You will see an auto-generated message for the seller. Edit the message to add more information about the offer. You can provide a reason for the cancellation or anything you think the seller should know about the offer. You can rewrite the message if you wish.
  • Finally, click “Submit” and wait for reply.

How to cancel an order on Etsy after shipping

If you want to cancel an order on Etsy after shipping, you have to follow these steps:

  • Sign in to your Etsy account.
  • Then, go to the “Your Account” section from the upper right corner of the Home screen.
  • Open the “Purchases and Reviews” menu.
  • Search for the order you want to cancel and, once you do this, click “Contact the Shop”.
  • Let the seller know you want to cancel your order by sending them a message. Enter the message and click “Send” to continue.

Once you have completed these steps, the seller will receive your cancellation request.

How to cancel an order on Etsy without an account

If you want to cancel an order on Etsy without an account, you have to follow these steps:

  • Open an order confirmation email on Etsy.
  • Reply to this email and tell them that you want to cancel your order. Make a note that this email is for the seller.

How to cancel an order on Etsy as a seller

Make sure you meet the requirements of the cancellation policy before you cancel an order as a seller on Etsy. Also, remember to ask for a refund on unused shipping labels for that order and gather all the information you have for your records. If you can’t complete the transaction, it’s best to message the buyer in Etsy Messages first and then cancel it. To do so:

  • Go to the “Orders and Delivery” menu in your Shop Manager.
  • Find the order in question and click on the message button on the order.
  • After that, enter the message and click “Send”.

If there is no other way to solve the problem, you have to follow these steps to cancel an order:

  • Sign in to your account on Etsy.
  • Open your Shop Manager and click “Orders and Shipping”.
  • Go to the “Cancel an order” menu by clicking on “More actions”.
  • In the “Order Detail”, click “Cancel”.
  • Select the reason for cancellation and send the buyer a message, if necessary.
  • Finally, click “Cancel Order”.

When you cancel the order, the buyer will receive a refund and the cancellation will take effect immediately. The buyer can leave feedback within 48 hours of canceling the order.

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