Alexa is a virtual assistant, whose principle of operation is similar to such popular programs as Siri or Google Now.
In other words, Amazon Alexa is an assistant that responds to voice commands and performs user tasks. Alexa was originally equipped with a small Amazon Echo speaker.
This assistant can work both over the network and connect devices via Bluetooth. Sometimes you may run into some difficulties during device synchronization. In such cases, the main thing is to know exactly what to do to solve the problem. More on this below.
How to fix your Bluetooth connection if Alexa doesn’t synchronize with your speaker
The process is fairly straightforward, but it’s important to know the correct sequence of steps and the intervals between them. A slight difference from the steps for other devices is that you’ll need to mess around with the wiring a bit.
Otherwise, this method is nothing more than a standard set of manipulations with the settings of the app and your device. To do this, follow these steps:
- First, forcibly close the Alexa app.
- After you close the app, launch it again.
- When you restart the app, disconnect the micro-USB power cable from the Echo Auto. Wait 30 seconds, then plug it back in.
- The next step depends on whether you’re using an Android or IOS phone:
- If you’re using an Android phone, turn on the Airplane mode on the phone. Wait 45 seconds and then turn it off.
- In the case of iOS, turn off Bluetooth on your phone and then turn it on.
Restart your smartphone.
- Next, go to the Echo Auto settings in the Alexa app and select the “Forget Device” option.
- When the device you selected from the list disappears, go to your phone’s Bluetooth settings to see if your phone is connected to Echo Auto.
If your phone is already connected to Echo Auto:
- First, disconnect the pairing or forget the connection.
- Next, disconnect the micro-USB power cable from Echo Auto. Wait 45 seconds, then reconnect it.
- Open the Alexa app and complete the setup again.
- Perform a factory reset of Echo Auto and complete the setup in the Alexa App.
Check that Echo Auto is connected to your device between each troubleshooting step.
How many things can cause Bluetooth issues for Alexa
There may be many reasons for the malfunction. For example, you may be using the device too far away from the set-top box or in another room.
Perhaps the problem of glitches is that the device doesn’t have the latest version of the OS installed, or you forgot to update the app.
Sometimes there are funny cases when users turn off some functions of both the device and the app, and then write it off as an issue with the connection. Always check the app settings before you start fixing anything.
You can also try simply restarting the phone or turning Bluetooth on/off. In most cases, it ends up with the most basic action solving the issue.