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HomeGuidesHow to get LG TV out of Demo Mode or Store Mode

How to get LG TV out of Demo Mode or Store Mode

You came home with a new LG TV that you bought straight from the store window and found it is still in Store Mode. This can ruin the most important first days of enjoying your purchase. This mode is needed to advertise the TV and show all its benefits to the customers in the store, but for everyday use, you should switch to the standard Home Mode.

To do this, you need to go to settings and find the appropriate item in the General section or the Devices section, depending on the version of WebOS you have on your LG TV. Besides this, older non-smart LG TVs will require a completely different action to exit Store Mode.

Below you will find detailed instructions for each type of LG TV.

How to turn off Store Demo Mode on WebOS LG TVs

As mentioned, if you own an LG TV, you can disable Store Demo Mode in several ways. They differ depending on how new your LG TV is and what WebOS is installed on it. Let me show you the steps for each type, and you will find the ones that work for you.

Modern WebOS SMART TV Models with WebOS22 and WebOS23

  • On your LG TV remote control, press the “Settings” button.
  • Navigate to the “General” menu by selecting the “Settings” and “Advanced Settings” buttons.
  • Within the “General” menu, find and select “Devices” and then “TV Management.”
  • Look for the “Home/Store Mode” option and choose between “Home Mode” and “Store Mode.” Select “Home Mode” to use the TV at home.
  • If you display the TV in a store, you can choose “Store Mode,” which provides settings optimized for store display.

WebOS LG TV Models with WebOS6

  • On your LG TV remote control, press the “Settings” button.
  • Navigate to the “General” menu by selecting the “Settings” and “Advanced Settings” buttons.
  • Within the “General” menu, find and select “Devices” and then “TV Home/Store Mode.”
  • You can choose between “Home Mode” and “Store Mode.” Select “Home Mode” to use the TV at home.
  • It’s important to note that “Store Mode” is meant for in-store displays and provides settings and looping features optimized for that environment.

Older WebOS LG TV Models (produced before 2021)

  • On your LG TV remote control, press the “Settings” button.
  • Click the “All Settings” icon at the screen’s bottom right.
  • Access the “General” menu and select “Additional Settings”.
  • Scroll down on the list and find “Home/Store Mode.”
  • Change the settings from “Store Mode” to “Home Mode” to disable the demo mode.

Following these instructions based on your WebOS LG TV model, you can successfully disable demo mode and fully enjoy your television in a home environment. Refer to the TV’s user manual if you encounter difficulties or have a different LG TV model.

How to disable Demo Store Mode on non-Smart LG TV with Netcast

If you own a non-Smart LG TV with Netcast and find yourself stuck in demo store mode, here are the steps to disable it:

  • Press the “HOME” button on your remote controller. This will bring up the Play Music screen.
    • For 2011 Smart TV products, look for the “SETUP” button underneath the Live TV card and press “ENTER.”
  • Use the arrow buttons on your remote control to navigate and select the “OPTION” menu.
  • If you are concerned about the television operating in demonstration mode and looping TV features on the screen, select “Mode Setting.” Press the right arrow button (→) to enter the Mode Setting menu.
  • Select “Home Use” and then press the “ENTER” button.

These steps will disable the demo store mode on your non-Smart LG TV with Netcast. Once you have selected “Home Use” and pressed “ENTER,” your TV should no longer operate in demo mode and will function as a regular television for home use.

How can you disable Demo Mode or Store Mode on LG TV without using remote

Losing your remote control doesn’t have to be a hindrance when disabling Demo Mode or Store Mode on your LG TV. Even without the remote, you can still accomplish this task by following these simple steps:

  • Locate the Home or Menu button on the side of your LG TV. The exact placement may vary depending on the model, but it is usually found on the lower portion of the TV’s frame or on the side panel.
  • Press and hold down the Home or Menu button for approximately 15 to 20 seconds. Keep holding it until you see a notification on the screen indicating that “Demo Mode: Off.”
  • Release the button once the “Demo Mode: Off” toast notification appears on the screen. This indicates that the TV has successfully exited Demo Mode or Store Mode.

Alternatively, if you have a compatible LG Smart TV and have installed the LG ThinQ mobile app on your mobile device, you can use it as a remote control. Simply connect your mobile device to the same Wi-Fi network as your LG TV and launch the LG ThinQ app. It will provide remote control functionality, allowing you to navigate the TV’s settings and disable Demo Mode.

If your phone has an infrared (IR) blaster, you can use an app like Mi Remote or any other universal remote app that supports LG TVs. Set up the app to recognize your LG TV and program your phone as a universal remote. Once programmed, you can follow the earlier steps mentioned above to turn off Demo Mode using your phone as a remote control.

What to do if your LG TV is stuck on Demo Mode

If your LG TV is stuck on Demo Mode and you have tried other methods without success, you can try resetting your LG TV to its initial settings. Here are the steps to reset your LG TV:

  • Go to the “Settings” menu. You can access this by pressing your remote control’s “Settings” button.
  • Select the “All Settings” option to access the complete list of settings.
  • Choose the “General” option from the settings menu.
  • Here find and click on the “System” option.
  • Look for the “Reset to Initial Settings” option and select it.
  • A confirmation message will appear. Click on the “Ok” button to proceed with the reset.
  • Your LG TV will begin the reset process. It may take a few moments.
  • After the reset, your LG TV should automatically switch back to Home Mode, indicating that the Demo Mode has been disabled.

Resetting your LG TV to its initial settings will remove any personalized settings, apps, and configurations, so you may need to set them up again after the reset.

If the issue persists or you are unable to access the settings menu, it is recommended to contact LG customer support for further assistance. They can provide specific guidance based on your TV model and help troubleshoot the Demo Mode issue.

What is Demo or Store Mode on LG TV, and why you may need it

Demo or Store Mode is a feature found in LG TVs designed to showcase the TV’s features and capabilities in a retail or store environment. When the TV is set to Demo or Store Mode, it operates differently compared to normal operation at home. Here’s a brief overview of Demo or Store Mode and why you may need it:

  • Purpose: Demo or Store Mode is primarily intended for stores and retailers to demonstrate the TV’s features, picture quality, and functionalities to potential customers. It allows stores to highlight the TV’s capabilities and attract buyers.
  • Optimized Settings: When in Demo or Store Mode, the TV’s settings are optimized for store display. This includes features like vivid picture mode, higher brightness, and enhanced audio to make the TV stand out in a bright and noisy store environment.
  • Looping Content: In Demo or Store Mode, the TV often plays looping content, such as promotional videos or demos of different features. This ensures that customers can see various content and understand the TV’s capabilities without needing manual intervention from store staff.
  • Restrictions: Demo or Store Mode may restrict certain settings or functions typically available for regular home use. This is done to prevent customers from accidentally altering the TV’s settings or accessing unnecessary advanced features for store displays.

While Demo or Store Mode can be useful in retail, it is not intended for everyday home use. If you have purchased a TV previously used as a display model, or if your TV accidentally got set to Demo or Store Mode, you may need to disable it to enjoy your TV’s features at home fully. Disabling Demo or Store Mode allows you to access all the settings and functions for personalized viewing preferences.



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